I get “Data Collection Error”

26 May 2013

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	I get “Data Collection Error”

Solution Q. I get “Data Collection Error”
A. Caused by.

1. Novacom Drivers Not Installed (please install, from short cut in Start > All Programs > Multi .... )
2. Phone is not in developer mode (refer to instruction manual)
3. The phone is in developer mode but the USB passthrough process did not start
4. Incorrect drivers installed for Diag mode.

Solutions
1. Please install, from short cut in Start > All Programs > Multi .... and restart unlock process
2. Place the phone in developer mode, and restart unlock process (refer to user guide, video for this)
3. we need to check if the USB passthrough process is running on the palm pre (if it is not the phone can not be put into diag mode by the unlock software), Follow the instructions on how to enter usb passthroufh from the user manual, if it is not running you will get a pop message on the phone stating "com.palm.usbpassthrough is not running", you will need to upgrade phones firmware using webosdoctor, until you do not get this message, restart unlock process.
4. Check in device manager under commports, if you have any devices showing as uninstalled, then install drivers, if devices are showing under comm ports it should be as per the image on the last page of the user manual, if you have installed drivers previously after placing device in diag mode, then please right click on device and update with our drivers.

Article Details

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Created On:

11 Jun 2010 11:49 AM